Last Updated 10/10/2022
COVID-19 UPDATE
Effective 10/10/2022
A limited number of clients will be allowed in our lobby to wait to be seen and/or to be serviced at the front desk. Clients are allowed back in the exam room with the doctor. Masks are not required by clients.
Effective 1/4/2022
Only one client will be allowed into the lobby at a time. If possible please call us ahead of time to reduce in person wait times when picking up purchases or pets. Owners will not be allowed inside the exam room with the doctor. You will either be in close proximity to the exam room or the doctor will call you to discuss exam and recommendations.
Effective 4/18/2020
Masks will be required to enter our building, if you do not have one we will be able to assist you from outside. Masks include any type of face covering, including scarves or bandanas. If you have a pre-existing health condition that prevents you from wearing a mask please alert our staff. Children under 5 years of age will not be required to wear a mask.
Effective 4/13/2020
We have put place markers on our lobby floor to ensure that we practice social distancing. Please adhere to the Dept of Health recommendation and stay at least 6 feet away from others when possible.
Effective 4/1/2020
We are extending heartworm preventative prescriptions until June 2020. If you were unable to come during March or April for your pets annual check up due to COVID-19, don't worry we will allow you to pick up the preventative. Please call us to arrange pick up or use your smart phone app to order it.
We are also offering to mail most prescriptions, please call us to order and have it shipped to your house. Prices below are in addition to the cost of the medicine.
Effective 3/23/2020
We are constantly monitoring the COVID-19 situation. In response to CDC and State of Hawaii Dept. of Health Guidelines we are implementing the following procedures to keep our clients and employees safe. We thank you for your patience during this time as we adjust to our new business practices.
To allow us to better serve you
Enhanced cleaning and hours of operation
Order Hill's Science Diet/Prescription Diet to be delivered
Visit https://tinyurl.com/vodoy7q or use the QR code below to register for Hill's to Home and have your pets Science Diet and Prescription Diet food/treats delivered right to your door.
- Order your pets Science Diet and Prescription Diet food/treats from the comfort of your home and avoid leaving the house
- After registering you should be able to order your pets food 24 hours later (not including Saturday, Sunday, and holidays)
- Please call us if you need to order sooner than 24 hours after registering
- Prices for food is MSRP and may differ from our in store prices
- There is a $1.00/item Hawaii surcharge
- This service is temporary in response to the COVID-19 situation
Please be sure to check here and our social media for the most up to date information
Effective 10/10/2022
A limited number of clients will be allowed in our lobby to wait to be seen and/or to be serviced at the front desk. Clients are allowed back in the exam room with the doctor. Masks are not required by clients.
Effective 1/4/2022
Only one client will be allowed into the lobby at a time. If possible please call us ahead of time to reduce in person wait times when picking up purchases or pets. Owners will not be allowed inside the exam room with the doctor. You will either be in close proximity to the exam room or the doctor will call you to discuss exam and recommendations.
Effective 4/18/2020
Masks will be required to enter our building, if you do not have one we will be able to assist you from outside. Masks include any type of face covering, including scarves or bandanas. If you have a pre-existing health condition that prevents you from wearing a mask please alert our staff. Children under 5 years of age will not be required to wear a mask.
Effective 4/13/2020
We have put place markers on our lobby floor to ensure that we practice social distancing. Please adhere to the Dept of Health recommendation and stay at least 6 feet away from others when possible.
Effective 4/1/2020
We are extending heartworm preventative prescriptions until June 2020. If you were unable to come during March or April for your pets annual check up due to COVID-19, don't worry we will allow you to pick up the preventative. Please call us to arrange pick up or use your smart phone app to order it.
We are also offering to mail most prescriptions, please call us to order and have it shipped to your house. Prices below are in addition to the cost of the medicine.
- USPS small priority mail flat rate box S&H $10.00
- Padded envelope $4.00
Effective 3/23/2020
We are constantly monitoring the COVID-19 situation. In response to CDC and State of Hawaii Dept. of Health Guidelines we are implementing the following procedures to keep our clients and employees safe. We thank you for your patience during this time as we adjust to our new business practices.
To allow us to better serve you
- Please call us in advance so that we may arrange your visit and get your medication or food ready to minimize wait times
- If you are feeling ill and your pet is scheduled for a nonessential appointment, please call to reschedule
- If you are feeling ill but need to bring your pet in for an essential/emergency visit, please call us from your home in order for us to arrange how we will assist you
- Upon arrival, please phone the front desk from your vehicle to notify us
- After checking in for your visit we ask that you wait outside in your vehicle until it is your turn to see the doctor (please let the staff know if you need other accommodations)
Enhanced cleaning and hours of operation
- We have increased the extent and frequency of cleaning and sanitation practices throughout the hospital
- Currently, we are open normal business hours. We are closely monitoring the situation and will adjust our hours based on the advice of public health authorities
Order Hill's Science Diet/Prescription Diet to be delivered
Visit https://tinyurl.com/vodoy7q or use the QR code below to register for Hill's to Home and have your pets Science Diet and Prescription Diet food/treats delivered right to your door.
- Order your pets Science Diet and Prescription Diet food/treats from the comfort of your home and avoid leaving the house
- After registering you should be able to order your pets food 24 hours later (not including Saturday, Sunday, and holidays)
- Please call us if you need to order sooner than 24 hours after registering
- Prices for food is MSRP and may differ from our in store prices
- There is a $1.00/item Hawaii surcharge
- This service is temporary in response to the COVID-19 situation
Please be sure to check here and our social media for the most up to date information